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Massmart Quality Audits

Massmart and the South African Bureau of Standards (SABS) signed a Memorandum of Agreement on 11th October 2011 which formalised a technical partnership on quality management. The aim of the partnership is to boost the competitiveness of Small, Medium and Micro Enterprises (SMMEs). The main objectives of the partnership are to establish simplified guidelines for product and system certification, which will eventually prepare SMMEs for full quality management audits, thereby encouraging and supporting local enterprises to become global players.

The establishment of the technical partnership embodies the principles of quality local products, global competitiveness of local suppliers, extending mutual support, promoting common development of SMMEs and ensuring consumer protection. It accords with the broad interests of government, the Department of Trade and Industry (the dti), local companies and the people of South Africa.

The SABS will provide management systems, conformity assessment and training services for all types of enterprises (not limited to SMMEs) in order to better perform its role as a third party - a cooperation bridge between consumers, retailers and suppliers. The initiative will initially focus on conducting SABS quality development audits of the Massmart SMME supplier base that does not have a certified quality management system, i.e. ISO 9001:2008.

Thereafter the focus will be on getting Massmart's suppliers to meet the requirements of the ISO 9001:2008 quality management system standard. The process will therefore include the testing of products by the SABS against the applicable SANS or Massmart Holdings specification, the introduction of a SABS process audit scheme to the Massmart supplier base specifically targeting SMMEs, SABS product certification as well as consignment inspections and other relevant certification schemes.

Massmart requires suppliers without ISO 9001, BRC or an equivalent independent Quality Management System certification to have annual third-party audits.

The aim is to ensure the products supplied to Massmart and its subsidiaries are manufactured in an environment that has quality at the forefront of its operations, demonstrated by a working quality management system, in order to reduce the risk of serious quality issues within the supply chain.

Downloadable documents:

  • SABS and Massmart Background
  • SABS Quality Development Audit - General Information
  • SABS Quality Development Audit Guide
  • Contact Details
  • Application for Management System Certification